FAQ’s

How Can I Pay?

We accept VISA, MasterCard and PayPal to pay for your order.

Can I change my delivery address?

No, sorry. Because we start processing your order as soon as it’s placed, we can’t change the delivery address.

Can I amend my order?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

Can I cancel my order?

No, Because we offer a fast delivery service, we start processing your order as soon as it’s placed, we can’t change it or stop it at this stage.

Do you sell or accept gift vouchers online?

Yes! You can purchase gift vouchers online or in store. Vouchers can only be used in store only.

Gift Vouchers >>

How much is delivery?

Delivery is free for any orders under 20KG anywhere in Ireland or Northern Ireland.

Who can I contact about my order?

Click here to contact us.

I have received an incorrect item in my order.

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item’s name and number. We’ll get back to you within 24 hours and try to resolve it for you as quickly as we can.

An item is missing from my order.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can